這學(xué)期有一門課叫practice of management，教授Clive Holtham 畢業(yè)于牛津大學(xué)，教齡豐富，曾被評(píng)選為全英最佳20名教師之一，是個(gè)很嚴(yán)肅認(rèn)真又很紳士彬彬有禮的英國(guó)老頭。每一節(jié)課他都會(huì)請(qǐng)來(lái)一位speaker給我們分享他們的職場(chǎng)經(jīng)驗(yàn)并著重圍繞一個(gè)實(shí)踐主題展開討論。好老師上課自然有自己的一套辦法，怕同學(xué)們上課不夠認(rèn)真，于是每堂課的課堂筆記成了下課后24小時(shí)內(nèi)必交的作業(yè)，但不計(jì)入成績(jī)。于是從某種程度上每個(gè)speaker的演講成了我聽寫英語(yǔ)的練習(xí)，高興的是至今每一位speaker的英文都很好沒有口音，畢竟都是經(jīng)常上BBC的名人。

第一位speaker是Tom Llube 他是Cass校友，有豐富的咨詢投行經(jīng)驗(yàn)(曾先后就職于PwC Consulting和Goldman Sachs)。他給我的感覺是特別沉穩(wěn)，是有啥說(shuō)啥不矯情down to earth的人。

我的課堂筆記：

· Context is king

As a manager, you should make the context clear and be shared among all your subordinates. only in this way, your subordinates can understand what are they doing and what is their goal. It is also a good way to motivate people and gather people together. So, sharing context, make it understandable.

Know yourself, know your team

Different people may have different acting style. It is natural and managers should try to deal with it. For instance, some are extravert, while some others may be introvert. Sometimes people are keeping silent in meetings don’t mean they are not listening or thinking, it is just their style of having meetings.

Listening is the key! Listening with your eyes, while hearing with your ears. Make eye contacts and encourage people to speak more.

How to be authentic and give feedback

There are differences between being authentic and being aggressive. Messages may be hard, but the deliver way might not be. The key is to make the message clear.

When it comes to feedback, usually people give feedback because the receiver asked them to. When delivering feedback, remember to follow the American sandwich model, which is ‘positive-negative-positive’. Because there is always something good, so just say it in the beginning.

· When to bring in the experts

Remember high performance culture deliver high performance. So it is crucial to build and maintain a high performance culture. When talking to people, not just your clients, but also your colleagues and subordinates, try to prepare well and be professional.

Within a high performance environment, the only thing you should do is following the process and bringing the experts.

· How to sack people

Try to do this tough task on Thursday morning, not on Friday, not on the end of a day. And the conversation should be short, clear and straightforward.

第二位speaker是Rene Carayol，由于他常年四處做演講，演講技巧很好，語(yǔ)言很有魅力。他說(shuō)了很多自己的成就，很會(huì)推銷自己。課后我也去approach了他，要到名片，可能會(huì)被邀請(qǐng)去下一次的networking event和他做進(jìn)一步的交流。但實(shí)際上，我還是比較上周那位低調(diào)沉穩(wěn)內(nèi)斂的speaker。這堂課上到現(xiàn)在每次都很有收獲，難得100%的speakers public speech都做得如此之好

我的課堂筆記：

1)Selling you into the right organization.

2)Find an academy business if you want to work in a right place.

3)The perfect pitch. How to push yourself forward? The key is competitive advantages. The future is becoming unlikely to predict, this is an opportunity for us.

4)Bring your personality everywhere you go. It’s all about FIT. It’s all about EQ, not IQ. (Big picture, communication skills, passionate)

5)Know your subject; Tell them what you want; it needs a story; with a beginning and an end; make it compelling; make it relevant; humor works; make eye contact; back yourself; bring your personality (Prepare a 90s pitch in advance)

Task:

www.carayol.com/cass

Watching the video (60 companies)

Which company do you want to join? W

hy are you fitting in?

Top 10 Tips:

1) Aim high. Go as high as you can.

2) Back yourself

3) Be Authentic

4) Think values (what is important to them)

5) Ask a supplier (who will tell you the truth, juniors in the organization)

6) Research, research, research

7) Look for excitement

8) Find a sponsor or champion

9) Would you volunteer for this role?

10) Make sure it’s an academy business

My advantages:

1)Courage. I have courage to try new things and talk to Mr. big. It gives me confidence, and feel nature to give public speaks.

2)Networking skills. I think I’m a person easily get along with. I have a lot of friends coming from all around the world, and I’m good at build / maintain these relationship with these people.

3)Persistency and never give up. If I determined to do something, I will definitely get it done and do it well. Moreover, because I’m a marathon runner, persistent running made me a person who has strong perseverance.

90s Pitch:

My name is Tang Chen, currently an MSc student in Cass Business School. Before I came to Cass, I worked for Procter & Gamble China as sales manager, where I learned a lot about how to communicate, how to sell, and how to do business. Now, in London, I’m making friends with people from all over the world, which cultivate my international vision. I think now I’m fully prepared to reenter the career market, and definitely will do better. I’ve done load of research about your company and I’m keen to work for you. Here is my name card. May I also have yours please? I will send you my CV for your further consideration. Thanks very much for your time. See you.

我們親愛的professor一句一句地把我地90s pitch做了修改，真是感動(dòng)地想哭，對(duì)其認(rèn)真的態(tài)度也很是佩服

I am reading all the reflections but can only comment on a few. Yours was interesting because it had a strong start, but you were way over the number of words.

The words in red below are 55. It is an art to cut it down. You have to be ruthless, which is hard with your own words.

Here is my effort with notes in capitals and blue, and the words I suggest keeping in RED.

My name is Tang Chen,

I'm Tang Chen

currently an MSc student in Cass Business School.

can leave out if event at Cass (and you have mentioned Cass below)

Before I came to Cass, I worked for Procter & Gamble China

Before Cass, I worked for Procter & Gamble China

as sales manager

in sales management

, where I learned a lot about how to communicate, how to sell, and how to do business.

...NEED TO ADD SOMETHING about QUALITIES>

I SUGGEST YOU INCLUDE THIS

As a marathon runner, I am persistent in business too

NOW YOU NEED SOME WORDS about COURAGE AND/OR NETWORKING

Now, in London, I’m making friends with people from all over the world, which cultivate my international vision.

THIS IS FAIRLY OBVIOUS

I think now I’m fully prepared to reenter the career market, and definitely will do better.

LEAVE THIS OUT. WOULD JOSE MOURINHO SAY THIS?

I’ve done load of research about your company and I’m keen to work for you.

AGAIN THIS IS OBVIOUS FROM YOUR OTHER WORDS (AND SPEAKING TO HIM)

GIVE HIM SPECIFIC EVIDENCE RATHER THAN SAY YOU DID RESEARCH EG "I LOVED THE XYZ CAMPAIGN"

Here is my name card. May I also have yours please? I will send you my CV for your further consideration. Thanks very much for your time. See you

VERY POLITE. PROBABLY onLY NEED TO ASK FOR HIS CARD AND IF YOU HAVE ENOUGH WORDS, SOMEONE TO ConTACT IN RECRUITMENT.

看完教授給我的點(diǎn)評(píng)之后，我又寫了封感謝信給他。能碰到這種這么認(rèn)真的老師真是福氣，當(dāng)然我自己也很認(rèn)真地在做筆記和寫作業(yè)

應(yīng)該沒有其他哪個(gè)學(xué)校第三學(xué)期課有我們這么累吧?6門課，1個(gè)全真consulting project，還有一篇畢業(yè)論文!但現(xiàn)在看來(lái)第三學(xué)期的實(shí)踐才是最有含金量的!我的兩門選修，一個(gè)digital marketing，一個(gè)M&A。兩門課的老師都是業(yè)界翹楚，都是很認(rèn)真很認(rèn)真的教授。

M&A課算是今年最火的課，共開三個(gè)大班，一個(gè)班近200人，也就是說(shuō)共600人選了這們課，接近c(diǎn)ass研究生總?cè)藬?shù)的1/2!為什么這么火?教授Scott Moeller 耶魯大學(xué)本科+碩士+MBA，在Morgan Stanley做了12年做到全球董事，在德意志銀行DB做到MD，之前還在牛津大學(xué)和帝國(guó)理工教課，在亞洲歐洲北美都工作過(guò)，有扎實(shí)的理論基礎(chǔ)和豐富的行業(yè)經(jīng)驗(yàn)，在世界M&A是響當(dāng)當(dāng)?shù)娜宋?。最最難得的是他很熱愛學(xué)生，他有英美兩國(guó)國(guó)籍，上課說(shuō)話速度很慢，下課會(huì)和學(xué)生在facebook上互動(dòng)，同時(shí)他教課也很認(rèn)真。這堂課上我們一開始就要考試20分鐘，考試內(nèi)容就是當(dāng)堂課要講的case，也就是說(shuō)要想考好就必須提前預(yù)習(xí)和看教科書!甚至還有一道題來(lái)自上周的financial times，所以還必須隨時(shí)看報(bào)了解行業(yè)動(dòng)態(tài)。

下周開始的consulting project是關(guān)于英國(guó)的social care改革給financial service市場(chǎng)帶來(lái)的機(jī)遇和挑戰(zhàn)。PwC倫敦office的partner Stephen會(huì)親自帶我們，周一就要去和他會(huì)面。這位partner就是我之前一篇博客里有提到的那位，他擁有豐富的consulting經(jīng)驗(yàn)，之前在麥肯錫做過(guò)很多年。本來(lái)我們小組不準(zhǔn)備做pwc的case的，因?yàn)樘y，但誰(shuí)知陰差陽(yáng)錯(cuò)偏偏最后被分到這個(gè)case，也算是和Stephen的緣分不淺吧。項(xiàng)目很有意思要好好做。

我的dissertation是關(guān)于social media的，希望通過(guò)調(diào)查能得到一些我想知道且感興趣的答案。導(dǎo)師是我們學(xué)校management本科部的院長(zhǎng)，也是很認(rèn)真負(fù)責(zé)的教授?，F(xiàn)在越來(lái)越討厭別人說(shuō)肯定是怎樣怎樣”，結(jié)論完全是base在自己的personal experience，而沒有任何數(shù)據(jù)和理論支撐。也許這是一年英國(guó)教育教給我的最大的財(cái)富，不要輕易下結(jié)論，除非有詳實(shí)的數(shù)據(jù)或理論做支撐。做到有理有據(jù)，當(dāng)然直覺和個(gè)人審美也很重要，但這兩者不能混為一談，更不能以其一取代另一。